On February 25, 2021 ePayments Systems Limited (‘ePayments’) agreed an easing of the suspension of its activities, being the first step on the phased re-opening of the business, enabling customer refunds.

We know that this is welcome news to all of our customers. This will enable the first steps to be taken to enable access to existing funds held by customers, which remain available following this period of suspension. It is important that you now follow the process that is set out on the customer portal, or email communication, and provide us with the information requested.