In line with our company's expansion, ePayments is opening a new branch office in Vilnius, Lithuania and an opportunity has arisen for the position of Customer Service Representative. We are looking forward to seeing like-minded people join our Support team - the very heart of ePayments.
Enhancing the customer service experience by promptly answering customer support messages via web, phone or social media
Resolving issues with products or services: determining the cause of the issue, selecting and explaining the best solution to resolve the issue, ensuring correction or adjustment is carried out quickly, and following up to ensure issues are resolved
Collecting and analysing customers’ needs to prepare product or service reports to ensure overall customer satisfaction
Updating account information to maintain customer records
Ability to remain professional and calm in difficult situations
Empathy and professionalism towards others
Upwards of 1 year work experience in support teams is preferred
Competent PC user
Help and customer-orientated
Ability to be self-motivated and work well within a team
Fluent in English (both oral and written). Russian language knowledge is preferred, but not required. Knowledge of Spanish and/or Portuguese is a plus
Being part of an exciting and growing international organisation
Flexible work schedule
On the February 11, 2020 ePayments Systems Limited (‘ePayments’) agreed with the Financial Conduct Authority (‘FCA’) to suspend all activity on its customer accounts. This decision was taken following a review, by the FCA, of ePayments anti-money laundering systems and controls, which identified weakness that required remediation.
We know this will be a very frustrating time for our customers. We apologise for any inconvenience caused and are working tirelessly to ensure improvements are made and accounts can be reactivated as soon as possible. During this improvement process, we want to assure customers that their funds are being safeguarded as normal. If you have any questions, please contact us directly.