Work with the information system database
Resolve non-standard cases within the user and operator mode of the system
Investigate incidents using database, logs, monitoring system alerts
Eliminate user issues or refer to responsible departments
Draw up and coordinate terms of reference
Integrate the product with partner systems
Escalate incidents to responsible departments, monitor resolution process, inform all stakeholders in a timely manner
Experience in technical support/IT
Ability to create SQL queries and work with databases
Ability to recognise, assess and anticipate risks
Multitasking is not just a characteristic of our employees, it is their usual state of mind. This allows them to constantly evolve and acquire new expertise
Ability to analyse and evaluate information, to identify cause and effect relations between the various actions of all participants in the process.
Experience in analytics (TOR writing)
Formulate coherent requirements
Understanding of how the technical support levels work
Understanding of web application design and logic
MS SQL Studio, Robo 3T / Mongo, Git, Graylog, Postman, ZenDesk, Grafana, Jira, Confluence, Excel, Slack Workflow Builder