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Technical Support Engineer

We require the following from the candidates:

•

Work with the information system database

•

Resolve non-standard cases within the user and operator mode of the system

•

Investigate incidents using database, logs, monitoring system alerts

•

Eliminate user issues or refer to responsible departments

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Draw up and coordinate terms of reference

•

Integrate the product with partner systems

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Escalate incidents to responsible departments, monitor resolution process, inform all stakeholders in a timely manner

Responsibilities and duties:

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Experience in technical support/IT

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Ability to create SQL queries and work with databases

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Ability to recognise, assess and anticipate risks

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Multitasking is not just a characteristic of our employees, it is their usual state of mind. This allows them to constantly evolve and acquire new expertise

•

Ability to analyse and evaluate information, to identify cause and effect relations between the various actions of all participants in the process.

Nice to have:

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Experience in analytics (TOR writing)

•

Formulate coherent requirements

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Understanding of how the technical support levels work

•

Understanding of web application design and logic

Stack of technologies:

•

MS SQL Studio, Robo 3T / Mongo, Git, Graylog, Postman, ZenDesk, Grafana, Jira, Confluence, Excel, Slack Workflow Builder

Interested in this job?
E-mail us at [email protected]. Tell us why you're suited for this job and attach your C.V.
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ePayments: It’s been a while, but we’re back!
On 24 December 2021, formal restrictions have been removed, and ePayments is now starting its return to business as usual.

Please see the Blog issued on 27 December which provides a detailed update or click the dedicated button to always know the latest.

Yes, it’s really happening and we couldn't be more excited! Thank you for being patient. Go to updates
ePayments: It’s been a while, but we’re back!
On 24 December 2021, formal restrictions have been removed, and ePayments is now starting its return to business as usual.

Please see the Blog issued on 27 December which provides a detailed update or click the dedicated button to always know the latest.

Yes, it’s really happening and we couldn't be more excited! Thank you for being patient. Go to updates