Account Manager

Responsibilities and duties:

Corporate clients remediation process handling

Being the main point of contact for client inquiries and questions

Providing after-sales support to retain and grow corporate customers

Coordinating with internal teams such as Compliance, Operations, Finance and Support to make sure customers’ issues are properly addressed and handled in an effective and timely manner

Acquiring a thorough understanding of customer needs/requirements and working on a sales plan

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

Resolving any issues and problems faced by customers and dealing with complaints to maintain trust

Promoting new products/services to existing customers

Reporting on your clients’ portfolio and providing matrix such as: Month-over-month growth, overall satisfaction and upsell opportunities

Attending shows and events and helping to generate opportunities for the sales teams

We require the following from the candidates:

More than 1 years of experience in working with business clients, prefferably in international company

Strong verbal and written communication skills - both in English and Russian

Upper or advanced level of English

Analytic skills

Focused on delivering excellent customer experience

Good time management skills with a problem-solving attitude

Ability to multitask and prioritize in a fast-paced environment

Upsell experience is a big plus.

Interested in this job?
E-mail us at [email protected]. Tell us why you're suited for this job and attach your C.V.
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